Refund Policy

At Subhalaya, customer satisfaction is our priority. We strive to ensure that every product delivered meets our quality standards. If you experience any issues with your purchase, please review our Refund Policy below.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The product received is damaged during transit.
• The product received is defective or has a manufacturing issue.
• An incorrect product has been delivered.
• The product received significantly differs from the item ordered.

To be eligible for a refund, the product must:

• Be unused and unwashed.
• Be returned in its original condition.
• Include all original tags, labels, invoices, and packaging.
• Not show signs of wear, alteration, or misuse.

Refund Request Timeline

• Customers must initiate a refund request within 7 days of receiving the order.
• Requests received after the specified period may not qualify for a refund.

Refund Review Process

• Once a refund request is submitted, our team will review the request and may ask for supporting information such as photographs, videos, or order details.
• After approval, the product may need to be returned for inspection before the refund is processed.

Non-Refundable Items

Refunds will generally not be provided for:

• Products that have been used, washed, altered, or damaged after delivery.
• Products without original tags, labels, or packaging.
• Customized or specially ordered products.
• Products purchased during final clearance or non-refundable promotional sales, where specified.
• Minor variations in color, texture, weaving, zari work, or appearance caused by screen settings, photography lighting, or the handcrafted nature of certain products.

Refund Method

• Approved refunds will be processed through the original payment method used for the purchase.
• In certain cases, store credit or exchange options may be offered based on company policy.

Refund Processing Time

• Once approved, refunds are generally processed within 7–14 business days.
• The actual crediting of funds may vary depending on the customer's bank, payment provider, or financial institution.

Cancellation Policy

• Orders may be cancelled before dispatch, subject to approval.
• Once an order has been shipped, cancellation requests may not be accepted and will be governed by the applicable return and refund policies.

Right to Refuse Refunds

Subhalaya reserves the right to refuse refund requests that do not meet the conditions outlined in this policy or where fraudulent activity, misuse, or policy abuse is suspected.

Policy Changes

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication.