Shipping & Returns

At Subhalaya, we are committed to ensuring a smooth and satisfying shopping experience. Please review our Shipping & Returns Policy before placing an order.

Shipping Policy

Order Processing

• Orders are typically processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing times may vary during peak seasons, promotional events, or unforeseen circumstances.

Shipping Coverage

• We currently ship across India.
• Shipping availability may vary depending on the delivery location and courier service coverage.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Promotional offers may include free shipping on eligible orders.

Order Tracking

• Once your order has been dispatched, you will receive shipping confirmation along with tracking details through email, SMS, or other available communication channels.
• Customers can use the tracking information to monitor the delivery status of their orders.

Delivery Timeline

• Delivery timelines vary depending on the destination and courier partner.
• Estimated delivery dates are indicative and not guaranteed.
• Delays caused by weather conditions, natural disasters, public holidays, transportation issues, or courier service disruptions may occur.

Delivery Issues

If your package appears damaged during delivery, please notify the courier representative and contact our customer support team as soon as possible.

Returns Policy

Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, you may be eligible for a return or exchange subject to the conditions below.

Eligibility for Returns

Returned products must:

• Be unused and unwashed.
• Be in their original condition.
• Have all original tags, labels, and packaging intact.
• Not show signs of wear, alteration, or damage after delivery.

Return Request Timeline

• Return requests should be initiated within 7 days from the date of delivery.
• Requests submitted beyond the eligible period may not be accepted.

Non-Returnable Items

Returns may not be accepted for:

• Products that have been used, washed, altered, or damaged after delivery.
• Products without original tags or packaging.
• Customized, altered, or specially ordered products.
• Products purchased during specific clearance or final-sale promotions, where applicable.

Refunds

• Once the returned product is received and inspected, eligible refunds will be processed.
• Refunds will generally be issued through the original payment method used for the purchase.
• Processing timelines may vary depending on the payment provider or financial institution.

Exchanges

• Exchanges are subject to product availability.
• If the requested replacement product is unavailable, an alternative solution may be offered according to company policy.